Resume
Education
2022 - 2025
Melbourne PolytechnicBachelor of Information Technology (Networking Major)
Currently in final semester, specializing in network security, infrastructure management, and cybersecurity. Gaining hands-on experience with cloud systems, network administration, and security protocols.
2021
Edith Cowan College (ECU) / Australian College of Business and Technology, Sri LankaDiploma of Science (Computing / IT)
Comprehensive study in computing fundamentals, programming, database management, and IT systems. Developed strong foundation in software development and information technology principles.
2015
ESOFT Metro Campus, Sri LankaDiploma in Information Technology with E-Commerce (DiTEC)/Pearson
Studied web technologies, e-commerce systems, and digital business solutions. Built expertise in web development, online payment systems, and digital marketing strategies.
Experience
December 2025 - March 2026
Austin IT, AustraliaIT Service Desk & IT Support(Intern)
Worked as an ICT Support Technician at Austin Health, delivering end-to-end technical support across clinical and corporate environments. Managed incidents and service requests via KACE and ManageEngine, performing diagnostics and implementing solutions to minimise downtime. Supported Microsoft 365, Citrix, VPN, and VoIP systems, while administering Active Directory and Azure AD (Entra ID). Handled endpoint management using SCCM/MCM, including imaging, software deployment, and updates across Windows 10 and 11 environments. Maintained secure network infrastructure (DNS, DHCP, LAN/WAN), configured Wi-Fi and MFA for medical devices, and supported a wide range of hardware including Zebra printers. Collaborated with vendors and internal teams, while producing clear technical documentation to ensure reliable and secure IT operations.
Jan 2022 - 2025 December
Australia Post, Melbourne VICPostal Delivery Officer
Delivered and sorted mail and parcels across multiple routes with accuracy and timeliness. Recognised for excellent time management and customer service. Mentored and supported new staff, contributing to KPI achievement (Safety, Scanning Compliance, First Day Delivery). Demonstrated accountability and adaptability under changing conditions.
Jan 2020 - Nov 2020
Pixous Innovations, Sri LankaSoftware Engineer Intern → Junior Engineer
Began as Intern (Java Development) and progressed to Software Engineer. Worked on projects using Java, ASP.NET, and C#.NET for web and software applications. Gained experience in debugging, requirement gathering, and collaborative team development. Praised for diligence, interpersonal skills, and professionalism by management.
Technical Skills
Networking & Infrastructure
Systems Administration
Security & Monitoring
Cloud & Virtualisation
Soft Skills
Problem-solving
Teamwork
Communication
Adaptability
Mentoring
Programming Language Skills
HTML
CSS
JavaScript
Python
Knowledges
- Marketing
- Digital Design
- Project Management
- Time Management
- Communication
- Problem-Solving
- Python
- Bash
- HTML/CSS/JS
- System Administration
- Network Administration
